Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of the Chairward marketing website (www.chairward.com), Salon Ops SaaS dashboard/portal (Essentials, Complete, Enterprise), demo/sample experiences (including Harbor Cut), and optional consulting engagements, together with any plan confirmation, statement of work, email confirmation, order form, or invoice we issue (the “Services”). By using the site, creating an account, accessing a demo, or engaging our Services, you agree to these Terms. If you act for a company, you represent you have authority to bind it.

Chairward (“Chairward,” “we,” “us”) — doing business as Chairward. Contact (email only): hello@chairward.com.

2. What we offer

Software (SaaS): A Salon Ops dashboard for salon owners and managers. Website feature and price descriptions are descriptive; binding commercial terms are those confirmed when purchase/access is live or in writing.

Demo / sample: Demo seats (including Harbor Cut sample data) are for evaluation. They are not a live production salon account and not a live Booker or other booking-system connection. Do not publish demo passwords on marketing pages or treat demo numbers as live operational truth.

Consulting (when offered): Separate from SaaS license rights unless a written confirmation says otherwise. We are not your attorney, CPA, tax advisor, payroll provider, or employment counsel.

Soft launch: We may operate Booker-first / “Coming soon.” That does not create an obligation to deliver a specific integration date.

3. Website use

• Site content is for general information. Package descriptions and list prices are suggested unless confirmed in writing or at live checkout.
• Do not misuse the site or Services (unauthorized access, impairing scraping, malware, circumventing controls, abusing demo seats, or disrupting others).

4. Accounts & security

• Provide accurate account information; keep credentials confidential.
• Accounts use email/password sessions today; optional two-factor authentication (2FA) may be offered later.
• You are responsible for activity under your account until you notify us of unauthorized use.
• We may suspend or terminate accounts that violate these Terms, create security risk, or remain unpaid when billing is live.

5. Acceptable use

Do not violate law or others’ rights; upload unlawful or harmful content; attack our systems; circumvent access controls or plan entitlements; use demo/sample data for payroll, guest-care, or compliance decisions as if it were live; misrepresent affiliation with Chairward; or systematically copy non-public product design to build a competing product.

6. Demo vs production data

• Demo / sample: Illustrative data (e.g., Harbor Cut). Not a live Booker connection. For evaluation/UI training.
• Production (when connected): Your salon’s authorized data via live connections only when enabled for your account.

You remain responsible for backing up your own source-system data. Chairward is not a substitute for your booking software’s system of record unless a written agreement says otherwise.

7. Purchases, fees & billing (purchases may be paused)

Purchases may currently be paused. Stripe checkout and payment links must not be treated as live buying while we say purchasing is paused or “Coming soon.” Request-access / waitlist forms (including Formspree) do not charge you.

• When purchases are enabled: SaaS fees are as shown at checkout or in written confirmation; Essentials may bill by staff seat; billing is typically monthly in advance via Stripe.
• Failed or late payment may pause or terminate SaaS access.
• Fees earned for Services performed are generally non-refundable except where required by law or expressly agreed in writing.
• Website list prices may differ from a custom quote.

8. Not legal, tax, or employment advice; no guarantees

Our software, dashboards, models, memos, ladders, and playbooks are business tools — not legal advice, tax advice, accounting opinions, or guaranteed compliance with wage-and-hour, classification, or other employment laws. You remain responsible for decisions and for consulting your own attorney, CPA, and HR advisors before changing pay, classification, or policies.

Results not guaranteed. We do not guarantee revenue increases, labor % targets, successful hires, guest retention, third-party software uptime, or any specific financial outcome.

9. Third-party services

Services may depend on Cloudflare (Pages/Workers), Formspree (contact forms → hello@chairward.com), Stripe (when payments enabled), email providers, and salon systems you connect when live. Their terms and availability apply to their parts of the stack.

10. Consulting engagements (when separate from SaaS)

A paid consulting engagement begins when we confirm scope, fee, and start conditions in writing (email is fine) and any required deposit is received. Your responsibilities include timely accurate data and attendance; ours include performing the agreed scope with professional care. We may decline or end an engagement for fit, missing data, or an unworkable relationship. SaaS subscription alone does not automatically include custom consulting hours unless your plan confirmation says so.

11. Confidentiality

We treat your salon financials, exports, roster details, production portal data, and consulting materials as confidential and do not share them with other clients or use them as another client’s deliverables. You agree not to publicly disclose our non-public product materials, proprietary templates, or playbook structures except as needed inside your business, and not to publish demo passwords or private trial credentials. Confidentiality does not apply to information that is public, independently developed, or required to be disclosed by law.

12. Intellectual property

• Our IP: Software, UI, docs, branding, frameworks, templates, and methodologies remain ours (or our licensors’). During an active paid or expressly permitted trial term, you get a limited, non-exclusive, non-transferable right to use the SaaS for your internal business purposes.
• Your data: You retain ownership. You grant us a license to host, process, and display it as needed to provide the Services (we do not sell your personal information).
• Consulting deliverables: Upon full payment, license to use client-specific memos/models/playbooks internally; our pre-existing frameworks remain ours.
• Do not copy the marketing site or product wholesale.

13. Termination

You may stop using the Services and request account closure via hello@chairward.com. We may suspend or terminate for Terms violations, nonpayment (when billing is live), legal risk, or extended inactivity on free/demo seats. On termination, SaaS access ends; we may delete or anonymize account data after a reasonable wind-down, subject to legal retention. Survival clauses (IP, confidentiality, liability, indemnity, governing law, etc.) continue.

14. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT DEMO FEATURES WILL MATCH PRODUCTION.

15. Limitation of liability

To the fullest extent permitted by law, Chairward’s total liability arising out of the Services or these Terms is limited to the greater of (a) the fees you paid us for the specific Service giving rise to the claim in the twelve (12) months before the claim, or (b) US $100 if you have paid no fees (e.g., demo-only use). We are not liable for indirect, incidental, consequential, special, exemplary, or lost-profit damages, or for loss of data to the extent you can recover it from your source systems. Some jurisdictions do not allow certain limitations; there, liability is limited to the maximum allowed.

16. Indemnity

You agree to indemnify and hold Chairward harmless from claims arising from your implementation of recommendations; your employment, pay, or classification practices; your misuse of the Services or deliverables; or your violation of these Terms or law — except to the extent caused by our willful misconduct.

17. Separation from other businesses

Chairward Services are separate from any unrelated salon operations business. Engaging Chairward does not create a partnership with, or access to, another salon’s confidential operations or guest data.

18. Changes

We may update these Terms by posting a new version with a new date. For material changes to paid SaaS terms, we may also notify account holders by email or in-product notice when practical. Continued use after the effective date constitutes acceptance, except that material consulting terms already confirmed in writing for an active project are not changed retroactively without agreement.

19. Governing law & disputes

These Terms are governed by the laws of the State of New Hampshire, USA, without regard to conflict-of-law rules, unless a signed statement of work specifies otherwise. Venue for disputes will be in courts located in New Hampshire, unless applicable law requires otherwise.

20. Contact

Questions about these Terms (email only): hello@chairward.com

Not legal, tax, or employment advice.